Paskelbta: 2018-03-12

Peržiūrėta: 402

Allegis Global Solutions Limited (Vilnius)

Help Desk Technician (French Speaking)

Allegis Global Solutions is a leader in global talent solutions.

Darbo pobūdis:
Provides level 1,5 technical support; answering support queries via phone, email or other channels. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue

Essential Job Functions
- Answering help desk telephones, emails, and responding to customer inquiries to ensure customer needs are met
- Assisting customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolving and/or referring more complex technical problems through a defined escalation process
- Logging and tracking inquiries using a problem management database and maintaining history records and related problem documentation
- Identifying, evaluating, and prioritizing customer problems and complaints to ensure that inquiries are resolved appropriately

Core requirements
- Previous customer service experience
- Basic understanding of PC hardware set-up and function
- Have excellent communication, multitasking and problem solving skills
- Flexibility regarding different shifts in the afternoons/evenings/nights/weekends

- Interpersonal skills to interact with customers and team members
- Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem solving skills
- Ability to work in a team environment
- Knowledge of Microsoft based operating systems /
- Experience using and troubleshooting Microsoft Office (advantage, not required)
- Fluency in English (advantage, not required)

Kandidatuokite čia:

Prašome užpildyti visus laukus.

Failo dydis iki 3 MB. Formatai: DOC, PDF.