Paskelbta: 2018-05-15

Peržiūrėta: 76

Allegis Global Solutions Limited (Vilnius)

Help Desk Technician (Polish Speaking)

Allegis Global Solutions is a leader in global talent solutions.

Darbo pobūdis:
Provides level 1 technical support; answering support queries via phone, email or other channels. Enters tickets into the call tracking tool; ensures information is accurate, prioritized and assigned to a queue.

Essential Job Functions
- Answering help desk telephones, emails, and responding to customer inquiries to ensure customer needs are met
- Assisting customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolving and/or referring more complex technical problems through a defined escalation process
- Logging and tracking inquiries using a problem management database and maintaining history records and related problem documentation
- Identifying, evaluating, and prioritizing customer problems and complaints to ensure that inquiries are resolved appropriately

Core requirements
- Previous customer service experience
- Basic understanding of PC hardware set-up and function
- Have excellent communication, multitasking and problem solving skills
- Flexibility regarding different shifts

- Interpersonal skills to interact with customers and team members
- Communications skills
- Organization skills to balance and prioritize work
- Analytical and problem solving skills
- Ability to work in a team environment
- Knowledge of Microsoft based operating systems /
- Experience using and troubleshooting Microsoft Office (advantage, not required)
- Fluent Polish language skills
- Fluency in English (advantage)

Mes jums siūlome:
-Office environment
-International and multilingual company experience
-Career development and progression
-Flexibility in working hours
-Training provided

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