Paskelbta: 2019-02-11

Peržiūrėta: 320


POS Technical Support

Harbortouch Payments, LLC is a leading business technology company and pioneer of the POS-as-a-Service business model, having served over 300,000 merchants in 17 years in business and currently processing more than $12B annually. The company offers a revolutionary free equipment program that delivers best-in-class POS systems with no up-front costs, including state-of-the-art hardware, premium software, custom programming, professional installation, onsite training and 24/7 support. A six-time Inc. 500/5000 honoree and recipient of numerous industry awards, Harbortouch has been widely recognized for its innovative and disruptive POS and payment solutions. We are focused on delivering unparalleled value to our clients and are driven by innovation, design, and technology.

Darbo pobūdis:
A POS Support Representative is expected to work with customers to identify POS system related problems and advise them on solution. They should achieve resolution by analyzing call logs to notice common trends and underlying problems and by applying a logical thought process to the trouble shooting they are performing based on the training they have been given. They should support interactions with customers through multi messaging campaigns such as email, tickets, phone, task systems, and chat systems. These interactions should be coordinated and real time. Representatives are also expected to acquire an in depth understanding of the software and equipment customers are using accompanied by good interpersonal and customer service skills. Training is provided on our hardware and software.

- Proficient written and spoken English is a must
- Ability to work late evening /night shifts
- Ability to work weekend shifts
- Excellent computer hardware/ networking/ software troubleshooting skills
- Working with Point of Sale equipment, credit card terminals, registers is a plus.
- Customer Service/ Technical Support experience preferred
- Experience managing or working in the restaurant industry would be an advantage

Mes jums siūlome:
- Growing innovative company with a friendly atmosphere
- An opportunity to work in an international environment
- Highly skilled team of colleagues and career opportunities
- Library, trainings, online courses and other benefits to improve your technical skills
- Unifying events, team buildings and break room with modern consoles
- Competitive salary
- Snacks and other treats in the office

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