Paskelbta: 2018-02-13

Peržiūrėta: 122

UAB "Advantus" (Vilnius)

Technical Customer Support specialist (2nd/3rd line)

Our client Tele2 is an international mobile operator with a challenger spirit in its DNA. We challenge our competitors and naturally, the market, but primarily ourselves. We operate in a market that is continuously expanding and changing. Our customers are constantly requesting new and better solutions, which place high demand on us. Naturally, we want to meet these demands, which is why the key to our success will be how we work and who we are.

We are now looking for a Technical Customer Support specialist (2nd/3rd line) in Vilnius. Are you the person we are looking for?

Darbo pobūdis:
- Actively listen to each customer with patience and courtesy
- Use your troubleshooting and problem-solving skills to come up with solutions
- Use your great communication skills to resolve customer’s device and service concerns
- Build customer relationships – earn their loyalty and trust by being polite and helpful
- Meet deadlines and deliver services according to the customers service level agreements

- Bachelor’s degree or an equivalent experience in Telecom or IT industry
- Analytical and troubleshooting skills
- An active interest in IT and technology
- An eye for a detail and process oriented mindset
- Excellent interpersonal skills
- Ability to work in a team-based environment

Mes jums siūlome:
- A place in a flexible, approachable organization that is characterized by strong team spirit, high commitment and satisfaction, where your expertise will make a difference

- Extensive opportunities to exciting career moves within Tele2. With us, your future will be in your hands. We provide you with the opportunity to develop through internal training courses and further-development programmes

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